Refund & Cancellation Policy

Last updated: March 2026

Subscription Cancellation

You may cancel your Ezylyfe Solutions subscription at any time from your account dashboard or by contacting our support team.

• Monthly plans: Cancellation takes effect at the end of the current billing cycle. You retain access until then.
• Annual plans: You may cancel at any time. Access continues until the end of the paid annual period.
• No cancellation fees or penalties are charged.

Refund Policy

We want you to be satisfied with our services. Our refund terms are as follows:

• Monthly subscriptions: We offer a full refund if you request cancellation within 7 days of your first payment (new subscribers only).
• Annual subscriptions: A pro-rated refund is available if you cancel within 30 days of purchase.
• Custom development projects: Refunds for consulting and custom software depend on the project stage and deliverables completed. Terms are outlined in the project agreement.
• One-time service payments: Refundable within 48 hours if work has not commenced.

How to Request a Refund

1. Email us at contact@nbb.ai or call +91 79760 04187 with your account details and reason for the refund.
2. Our team will review your request and respond within 24–48 hours.
3. Once approved, the refund will be initiated and credited within 5–7 business days.

Service Credits

If you experience downtime or service interruptions beyond our 99.9% uptime SLA, you may be eligible for service credits. Credits are applied to your next billing cycle and are calculated based on the duration and impact of the outage.

Non-Refundable Items

• Domain registration or third-party licenses purchased on your behalf.
• Setup fees for custom integrations (once work has begun).
• Subscriptions past the refund eligibility window.

Modifications & Downgrades

You may upgrade or downgrade your plan at any time. Upgrades are billed immediately (pro-rated). Downgrades take effect at the next billing cycle.