Privacy Policy

Last updated: March 2026

Ezylyfe Solutions ("we", "our", "us") is committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, SaaS platform, or communicate with us.

Information We Collect

We collect information necessary to provide and improve our services:

• Account information: Name, email address, phone number, company name.
• Billing information: Billing address, payment method details (processed securely via Cashfree Payments — we never store card numbers).
• Usage data: Features used, login frequency, session duration, and platform interactions.
• Communication records: Support tickets, emails, and chat conversations.
• Technical data: IP address, browser type, device information, and cookies for analytics.

How We Use Your Information

• Providing, maintaining, and improving our SaaS platform and services.
• Processing payments and managing subscriptions.
• Sending transactional communications (invoices, service updates, security alerts).
• Providing customer support and responding to inquiries.
• Analyzing usage patterns to improve our platform.
• Sending marketing communications (only with your consent — you can opt out anytime).
• Complying with legal obligations.

Information Sharing

We do not sell or rent your personal data. We may share information with:

• Payment processor (Cashfree): For processing transactions securely.
• Cloud infrastructure providers: For hosting and data storage (data encrypted at rest and in transit).
• Analytics tools: Anonymized usage data for platform improvement.
• Legal authorities: When required by law, regulation, or court order.

Data Security

• 256-bit SSL/TLS encryption for all data in transit.
• AES-256 encryption for data at rest.
• Regular security audits and vulnerability assessments.
• Role-based access control for internal data access.
• PCI-DSS compliant payment processing via Cashfree.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain minimal records for up to 12 months for legal and compliance purposes, after which data is permanently deleted.

Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and personal data.
• Data portability: Export your data in a standard format.
• Opt out: Unsubscribe from marketing communications at any time.

Cookies

We use essential cookies for platform functionality and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Our platform functions fully with only essential cookies.

Third-Party Links

Our website may link to third-party services. We are not responsible for their privacy practices and encourage you to review their policies independently.

Children's Privacy

Our services are intended for business use and are not directed at individuals under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy periodically. Changes will be posted here with a revised date. For significant changes, we will notify you via email or in-platform notification.