Privacy Policy

Last updated: March 2026

Ezylyfe Solutions ("we", "our", "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, WhatsApp, email, or any other channel.

Information We Collect

We collect only the information necessary to process your orders and provide customer support:

• Personal details: Name, phone number, email address.
• Shipping information: Delivery address, pin code, city, state.
• Order information: Products ordered, quantities, order value, payment confirmation.
• Communication records: WhatsApp messages, emails, and other correspondence related to your orders.

How We Use Your Information

Your information is used solely for the following purposes:

• Processing and fulfilling your orders.
• Communicating order updates, shipping information, and delivery status.
• Handling returns, refunds, and customer support queries.
• Sending promotional offers or new collection updates (only if you opt in).
• Improving our products and services.

Information Sharing

We do not sell, rent, or trade your personal information to any third party. Your data may be shared only with:

• Shipping/courier partners: Your name, address, and phone number are shared with our logistics partners solely for delivery purposes.
• Payment gateway (Cashfree): Payment processing is handled entirely by Cashfree Payments. We receive only payment confirmation — never your card or bank details.
• Legal requirements: If required by law, regulation, or court order.

Data Security

We take reasonable measures to protect your information:

• All payment transactions are processed through Cashfree's PCI-DSS compliant infrastructure.
• We do not store financial information on our systems.
• Access to customer data is restricted to authorized personnel only.
• We use secure communication channels for all order-related correspondence.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are maintained for a minimum of 12 months for customer support and legal compliance purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal data (subject to legal retention requirements).
• Opt out of promotional communications at any time.

To exercise any of these rights, contact us via the details below.

Cookies & Tracking

Our website may use basic analytics to understand visitor traffic. We do not use intrusive tracking, third-party advertising cookies, or retargeting technologies. No personally identifiable information is collected through website analytics.

Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, payment gateway). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.